Special Orders
Can I place a custom order for jewelry?
Yes, we can accommodate custom orders where you can choose the gold color, size, or length. However, we do not offer modifications that involve creating new design molds or altering stone arrangements.
How long does it take to process a special order?
Typically, special orders require between 12 to 16 weeks for completion. This timeline ensures that your custom piece meets our high standards of craftsmanship.
Can I cancel my special order after placing it?
You may cancel a special order within 14 days of placing it. After this period, cancellations may not be possible due to the custom nature of the order.
Are special orders eligible for returns or exchanges?
Most special orders are treated as Final Sale, meaning they cannot be returned or exchanged. Please confirm with your sales associate about the specific return or exchange policies before finalizing your order.
Is the price of a special order the same as an in-stock item?
The price of a special order may vary from the listed price of in-stock items. This is due to the varying costs associated with production and customization.